Privacy Policy
Cairnsplatecraft (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, disclose, and otherwise handle personal information when you visit cairnsplatecraft.com, enquire about our catering services, or otherwise deal with us in Australia.
By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy. If you do not agree with this Policy, please do not provide personal information through our website or forms.
1. Who we are
Cairnsplatecraft provides premium catering services for corporate, wedding, private, and cocktail events. Our principal place of business is 28A Millers Rd, Brooklyn VIC 3012, Australia. Phone: +61 3 7050 4556. Email: cairnsplatecraft@hotmail.com. For privacy-related requests, please contact us using these details and mark your message “Privacy Request”.
2. What personal information we collect
The types of personal information we may collect include identity and contact details such as name, email address, phone number, and postal or event venue address; event details such as event type, date, guest numbers, dietary requirements, budget indicators, and special requests; business details if you enquire on behalf of a company; communication records including emails, messages, call notes, and enquiry form submissions; technical information collected automatically when you browse our website, such as IP address, browser type, device type, referring pages, pages viewed, and approximate location derived from IP; cookie and similar technology data as described in our Cookie Policy; and any other information you choose to provide when interacting with us.
We do not actively seek sensitive information. If you voluntarily provide health-related dietary details, we use them only for menu planning and safe food service.
3. How we collect personal information
We collect personal information directly from you via our contact form, email, phone, messaging apps, or consultations; from authorised representatives acting on your behalf; automatically through cookies and server logs; and from public sources where reasonably necessary and lawful.
4. Why we collect and use personal information
We collect and use personal information to respond to enquiries and prepare catering proposals; schedule tastings, site visits, and event consultations; provide catering services, staffing, menu customisation, and on-site coordination; manage bookings, invoices, payments, and customer support; improve our website, services, and customer experience; send service-related communications about your event; send marketing communications where permitted by law and where you have not opted out; comply with legal, accounting, food safety, and regulatory obligations; and protect our rights, property, staff, and customers. We will not use personal information for unrelated purposes unless we have your consent or another lawful basis under Australian privacy law.
5. Disclosure of personal information
We may disclose personal information to our staff, contractors, and temporary event personnel who need the information to deliver services; venues, florists, planners, or other suppliers involved in your event where disclosure is necessary to fulfil your booking; IT, hosting, email, analytics, and customer support providers who process information on our behalf; professional advisers such as accountants, insurers, and lawyers; and regulators, courts, or law enforcement where required or authorised by law. We do not sell personal information. We require service providers who handle personal information for us to take reasonable steps to protect that information and use it only for authorised purposes.
6. Overseas disclosure
Some of our technology providers may store or process data in locations outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles the information in a manner consistent with the APPs, or otherwise as permitted under the Privacy Act. By using our website and services, you acknowledge that such overseas processing may occur.
7. Storage and security
We hold personal information in electronic systems and, where needed, paper records. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure, including access controls, staff training, and secure disposal. Internet transmission is not completely secure, so absolute security cannot be guaranteed.
8. Retention
We retain personal information only as long as needed for the purposes collected, including legal, accounting, and food-safety requirements, then destroy or de-identify it where permitted.
9. Access and correction
You may request access to, or correction of, personal information we hold about you by emailing cairnsplatecraft@hotmail.com. We may verify your identity and will respond within a reasonable period. Where refusal is permitted by law, we will provide reasons where appropriate.
10. Direct marketing
Where permitted, we may send updates about packages, menus, and offers. You may opt out anytime via unsubscribe links or by contacting us. Sensitive information is not used for direct marketing without consent.
11. Children and third-party links
Our services are directed to adults arranging events. The Site may link to Instagram, Facebook, WhatsApp, and Viber; those platforms have their own privacy policies.
12. Complaints
Contact us first about privacy concerns. If unresolved, you may complain to the OAIC at oaic.gov.au.
13. Changes and contact
We may update this Policy and post revisions on this page. Contact: 28A Millers Rd, Brooklyn VIC 3012, Australia · +61 3 7050 4556 · cairnsplatecraft@hotmail.com.